Penrillian has produced this privacy statement to demonstrate our commitment to respecting your privacy and personal information.

Penrillian is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy statement.

Penrillian might change this policy from time to time, so check this page periodically to ensure that you are happy with any changes.

What information we collect:

We will collect information if you sign up for any of our newsletters or complete an enquiry form, so we can send you the information you have requested, or other news items that you may be interested in. We may store and process this information to better understand your needs and to personalise your experience as a Penrillian customer. We may also monitor user traffic patterns and information about the use of our site, to help us to improve the design, layout and content.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you might find interesting (addressed to the email address that you have provided).
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at, or write to Penrillian, Clint Mill, Cornmarket, Penrith, Cumbria CA11 7HW. We will promptly correct any information found to be incorrect.

Third Party Links:

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever, as we have no control over them.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies…

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual: By helping to gather and remember information about your preferences, a cookie enables a web application to tailor its operations to your needs, likes and dislikes.

We use traffic log cookies to identify which pages are being visited. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies are small data files that websites generate and ask to store on your computer. Most websites use cookies in one form or another. They are typically used to:

  • remember settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remember information you give to a website, such as a list of products in your shopping basket
  • measure how you use the website so we can make sure it meets your needs

To learn more about cookies and how to manage them, visit, or please read on to find out more about how we use cookies.

Measuring Website Usage

Google Analytics is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address.

The following cookies are used by Google Analytics:

Name Typical content Cookie expires after
_utma Randomly generated ID 2 years
_utmb Randomly generated ID 30 minutes
_utmc Randomly generated ID When you close your web browser
_utmz Randomly generated ID 6 months


Social Sharing/3rd Party

AddThis cookies allow users to share content via Social Networking websites and email. When we provide links to third party services you find useful, they may place a cookie on your device to make their service easier to use.

The following cookies are used by AddThis:

Name Typical content Cookie expires after
__atrfs String of text When you close your web browser
__atuvc Randomly generated ID Up to 2 years
di String of text Up to 2 years
dt String of text Up to 4 weeks
loc Randomly generated ID Up to 3 months
psc Number Up to 2 years
ssh Randomly generated ID Up to 2 years
sshs String of text Up to 2 years
ssc String of text Up to 2 years
uid Randomly generated ID Up to 2 years
uit Randomly generated ID Up to 1 month
user_segment String of text Up to 1 month
xtc Randomly generated ID Up to 2 years


You can view the privacy policy for the following services at the urls provided below:




Understanding your web browser capabilities

We set some cookies to store information about your browser settings, to understand which functionality to enable on the site. The following cookies are used:

Name Typical content Cookie expires after
has_js 1 or blank When you close your web browser

Remembering your choices

Certain sections of our site remember your choices, so you can be provided with the right information if you visit other pages, and then return. For example, if you filter a list of information we will remember your choice and default to that selection if you visit the page again. These choices are not tied to any personally identifiable information. The following cookies are used:

Name Typical content Cookie expires after
SESS < Randomly generated ID> A randomly generated string Up to 24 days